Adam Stone (the "boss" at D-Tools) explains in a recently featured blog post how they use ZOHO CRM to handle the large number of leads they have gathered over the years, giving some insight into a (small?) part of their business process. The articles are posted here:
Explaining the D-Tools CRM System
Explaining the D-Tools CRM System - Lead Management
Explaining the D-Tools Zoho CRM System - Sales Roles
One thing that caught my attention is the way he categorizes the leads, the starting level being:
1-Lame - If the email domain address is a free mail service like Hotmail or a home based service like Comcast and no website or a lame website like under construction.
I wonder how would he categorize Sarah Palin as a lead, given the recent yahoo email scandal ;).