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Keep user data upon reinstalling CRM 4.0

(3 posts)

  1. UG Bot

    admin
    Joined: Jul '08
    Posts: 2,034

    Newsgroup subject: Reinstalling CRM 4.0 but preserving data - HELP, PLEASE!
    Archived from: microsoft.public.crm
    Author: teddysnips

    We are having terrible trouble having upgraded from CRM 3.0 to 4.0.
    We are trying to use the Workflows to manage tasks etc., but without fail the Workflow goes into a "Waiting for Resources" state and never does anything. We've looked at all the obvious candidates (the Async Service, for example) and have tried the various fixes (more information here; http://www.themssforum.com/Crm/Workflows-Waiting/)

    We're now at the stage of considering reinstalling CRM 4.0. However, we have migrated a large amount of data from our CRM 3.0 installation. Can we safely backup the existing CRM 4.0 databases, reinstall the software, and then restore the CRM 4.0 databases? Or is there a better way?

    Thanks
    Edward

    Posted 1 year ago #

  2. UG Bot

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    Joined: Jul '08
    Posts: 2,034

    Newsgroup subject: Re: Reinstalling CRM 4.0 but preserving data - HELP, PLEASE!
    Archived from: microsoft.public.crm
    Author: Aamir Bashir

    Edward
    Might be someone has other saying but i always use the way you described. It works perfect.

    ------
    Aamir
    Blog : http://mscrmsupport.wordpress.com/

    Posted 1 year ago #

  3. UG Bot

    admin
    Joined: Jul '08
    Posts: 2,034

    Newsgroup subject: Re: Reinstalling CRM 4.0 but preserving data - HELP, PLEASE!
    Archived from: microsoft.public.crm
    Author: Rob Mottram

    We have done this in the passed. We always did it this way, which did work!
    Backup everything (Just to be safe!)
    Removed CRM4, but did nothing to the SQL databases.
    Reinstalled CRM4, creating a dummy organization, with a different name to the one we want.

    Once CRM4 is installed, open Deployment Manager
    Click on Orgnizations, then click import. At this point you can point to the SQL database with your organization in it.
    This will put your organization into CRM.
    There is also a know bug with this, to do with workflow. Have a look here. http://support.microsoft.com/kb/950680/en-us

    Hope you manage to resolve your issue
    Rob

    Posted 1 year ago #

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