CRM Forum » Outlook with BCM

1. dynamicv
   

   CRM Newbie
   Joined: Sep '08
   Posts: 2

   I just installed BCM 2003 on a different laptop. I receive the "Microsoft Office Outlook has encountered a problem and needs to close" error as soon as I select a BCM record. This will continue looping until I uncheck the "Restart Office Outlook" button.

   My system configuration is:
   Win XP Pro SP 3
   Office 2003 SP 3
   BCM 2003 SP 2

   Any help would be greatly appreciated.

   Thanks in advance,
   dynamicv

   Posted 1 year ago #

2. Claudiu
   

   CRM master
   Joined: Jul '08
   Posts: 73

   Hi,
   Have you tried the repair option for office? It does seem that something got messed up when installing the add-in. The only other thing I can think of would be to reinstall the bcm add-in.

   Posted 1 year ago #

3. dynamicv
   

   CRM Newbie
   Joined: Sep '08
   Posts: 2

   Thanks, Claudiu

   I didn't have any luck using the repair option. Instead, I ended up doing a complete uninstall - reinstall which was successful. I suspect something was corrupt from the first install.

   thanks for your help.

   Posted 1 year ago #

4. Claudiu
   

   CRM master
   Joined: Jul '08
   Posts: 73

   Glad it worked afterall. Indeed the repair option in Outlook 2003 is not as good as the Detect and Repair one in Outlook 2007 which helped me solve a freeze in BCM 2007.

   Posted 1 year ago #

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